WE CARE
We're here to help
Your satisfaction is our priority. Find answers to common questions or reach out to our team for personalized assistance.
Contact Us
Our customer support team is available to help you. Email us at wecare@holymarylabel.com We respond within 24-48 hours.
Shipping Information
We offer reliable shipping options to ensure your order arrives safely and on time.
- Processing time: 1-2 business days
- UK delivery: 7-14 business days
- International delivery: 7-14 business days
- Tracking information provided for all orders
Returns & Exchanges
At the moment, we do not offer exchanges. We are currently improving our logistics to provide smoother exchange options in the future, but for now we prioritise clarity, transparency, and the highest standards of hygiene and quality. We accept returns only for items that:
- Arrive faulty or incorrect
- Are reported within 7 days of delivery
- Are unworn, unwashed, and in original condition with tags attached
Frequently Asked Questions
I didn't receive an order confirmation email. What should I do?
Check your spam or junk folder. If you still can't find it, contact us with your order details and we'll resend it.
How do I know my order was received?
You'll receive an order confirmation email immediately after placing your order. This confirms we've received your purchase.
Can I cancel or change my order?
Contact us as soon as possible. If your order hasn't been processed yet, we'll do our best to accommodate your request.
What if I receive a faulty or incorrect item?
We sincerely apologize. Please contact us immediately with photos and your order number, and we'll arrange a replacement or refund.
Do you offer exchanges?
At the moment, we do not offer exchanges.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times and costs vary by destination.
Payment Methods
We accept a variety of secure payment methods for your convenience.
- Visa, Mastercard, American Express...
- PayPal, Apple Pay, Google Pay...
- All transactions are encrypted and secure.